Privacy Policyy
Returns
Shipping
Warranty
Support
How do I return my package? Do I need to include anything?
Items purchased from TekkiTake website can be returned by creating a return request.
If the customer had purchased our products from other market places please contact them first , if the return window is still open
- Return must be made within 15 days from purchase date
- The goods must not have been used, Protective films on products must be intact and must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met we may not accept returned goods;
- Refunds are given for the complete cost of the product, minus any shipping charges, as tekkitake.com offers free standard shipping on almost all orders.
- Return /Exchange shipping cost should be borne completely by customer.Ā
For screen protectors/glass productsĀ no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
If you have installed and believe that item is faulty, we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately for a refund / replacement or within warranty period for replacement.
If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns..
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
For your protection we recommend that you use a tracked delivery service when returning your item back to us as we are not liable for any loss or damage while in transit.
*** ALL SALE AND PROMOTIONAL ITEMS will be eligible for Exchange or Credit Points only, No Refund applicable
Why hasn't my package arrived yet?
INDIA :
Updates:Ā 12th May 2021
Accepting Orders for all Products in Most Pin codes
We are accepting orders for all products in most pin codes. Depending on the on-ground situation in some areas, Delivery times could be longer than usual. Estimated 7-10 working days for Green/Orange Zones and 10-14 working days for Red/Containment Zones, But might be longer also.
All Orders will be bookedĀ via available third party courier partnersĀ Ā based on service availability. No order cancellation shall be accepted after the dispatch of shipment. COD (Cash on Delivery) payment mode is not available at the moment.Ā
For safety measures, Courier partners might be quarantining the shipments before delivering to you. We request you to kindly cooperate.Ā
Our Courier usually delivers within 3-5 working days to tier 1 cities, but sometimes may take up to 5-7 working days to tier 2 areas. This does not include weekends or holidays.
India Post Priority service usually delivers within 4-6 working days to tier 1 cities, but sometimes may take up to 7-10 working days to tier 2 and up to 14 days to tier 3 areas. This does not include weekends or holidays.
If your question was not answered in our support topics, please click here to contact us.
What is your policy on lost or delayed packages?
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer known it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.
If Item (Prepaid Order) doesn't deliver within 14 working days post dispatch date, an auto refund will be applied considering the item lost in transit through courier company.
If Item (Cash on Delivery order) doesn't deliver within 7 working days post dispatch date for Tier 1 cities and within 10 working days post dispatch date for Tier 2 cities, Customer will have the rights to cancel / reject the order/shipment and same will be returned back us.
We do not guarantee the delivery time; delivery issue is upon the shipping company, FedEx , Bluedart, Ecom Xpress etc (or the Post Office of the country).
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We will try our best to ship out the purchased item within 1 or 2 Business days.
Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 10:00 am India Standard Time will be considered placed on the next business day.
Shipping Policy
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer that order has been returned and why it was been returned, and automatically give customer refund for the purchase, minus any shipping charges.
All in-stock items will ship within 1-2 business days (This policy is applicable to all shipping methods).
Any orders that are placed after 10:00 AM will be processed the following business day.
When paying with our payment gateway, your order will not ship till eCheck clears the payment.
We do not ship partial orders; your order will be packaged for shipment when all items are ready for shipment.Ā
Delivery Terms
All orders received after our 12pm deadline will be processed on the following working day. Working days are Monday to Saturday; we do not process orders on weekends or on holidays. For example, place your order after our 10 am deadline on Saturday and your order will be processed by us on the following Monday. Delivery days exclude weekends and holidays.Ā
**Cash on Delivery (COD)** CURRENTLY NOT AVAILABLE
COD convenience fee charges based on order value is charged by courier companies as COD collection fee. If you want to avoid these charges, please use prepaid mode of payment using credit/debit cards, net-banking or wallets like Paytm, Mobikwik etc.Ā Please check the serviceability of COD pin codes on the cart page. If not serviceable, we reserve the right to cancel your order. Phone verification is mandatory for all the COD (Cash on Delivery) orders.
Ā A Phone verification for all the COD orders has beenĀ mandatory at TekkiTake India, a auto call verification will be done through system once you place a COD order. If missed, a manual call will be initiated.Ā
Where is my order?
After you have placed your order online, we will send you an order confirmation email with the subject line ātekkitake.in order confirmation'. In the body of this email you will find information about when your products will be delivered.
If you haven't received this email within 48 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team by using our online form between 10 am and 6 pm Monday - Saturday.Ā
Collecting your order
Currently it's not possible for you to order from the Website and pick up from our warehouse. Neither is it possible to reserve "call and collect".
Delayed/Lost Delivery
If you have not received your order within 15 working days of dispatch (not including Sundays & holidays), you must immediately advise TekkiTake Customer Services of the delay/loss.
In the event of a replacement order being sent to you, all replacement itemās will be sent to you followed by confirmation of non-delivery.
What is TekkiTake warranty policy?
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with TekkiTake. Please let us know if you have received any defected item by contacting us.
This policy is only valid for naturally defected item as that counts as a production error. The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user,mishandled, altered,modifies or misused.
Items must be requested to be warranted within the mentioned days of their respective brand and the purchase date to be considered for a defect review, otherwise it will not be eligible for any warranties.
There are some requirements for Warranty:
Close-up photo of defected item, defected area
Full name used on purchase
Order # with full name of the product purchased
Shipping Address
After it is approved for defect review, we require the item to be returned back to us for an exchange.
Returns might not be accepted due to non-compatibility ofĀ our cases with other branded full coverage screen guards / tempered glasses. TekkiTake will not hold any responsibility about the same.
*** ALL SALE AND PROMOTIONAL / MEGA SALE / BLACK FRIDAY SALEĀ ITEMS will be eligible for Exchange or Credit Points only, No Refund applicable.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
***All items purchased through / from MEGA SALE promotion, The products outer packaging might be damaged, opened package or with minor defects as these items are clearance sale and shall not be eligible for the return and refund.
Ā
Urban Armor Gear (UAG) Warranty Policy Except Monarch SeriesĀ
UAG Cases comes with a 1 Year LimitedĀ WarrantyĀ against manufacturing defects only. *Terms & Conditions apply*
Defects are defined as imperfections or flaws that are produced by a manufacturing error or defects in material or workmanship, only for a period of one year from the original date of purchase of the product.Ā
The limitedĀ warrantyĀ does not cover product that has been purchased from any source other than an UAG authorizedĀ partner - TekkiTake / Georgian Enterprises Pvt Ltd. This limitedĀ warrantyĀ is non-transferable from the original end purchaser and an original copy of a sales receipt from UAG authorizedĀ partner - TekkiTake / Georgian Enterprises Pvt Ltd. is required forĀ warrantyĀ action on behalf of UAG.
The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused.
UAG will either replace the defective product, repair it so it is returned to its original specifications or replace it with a product of same or higher value, if the original product is discontinued.Ā
UAG is not responsible for any replacement or cost of such electronic devices or property that comes into contact with UAG products. The maximum Warranty liability is limited to one time replacement.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
Ā
Urban Armor Gear (UAG) Warranty Policy for Monarch SeriesĀ
UAG MONARCH Cases comes with 10 Year Limited Warranty against manufacturing defects only. *Terms & Conditions apply*
Defects are defined as imperfections or flaws that are produced by a manufacturing error or defects in material or workmanship,Ā only for a period of ten years from the original date of purchase of the product The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused.
UAG is not responsible for any replacement or cost of such electronic devices or property that comes into contact with UAG products. TheĀ maximum Warranty liability is limited to one time replacement.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
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RAEGR Warranty Policy
RAEGR comes with 1 YearĀ Limited Warranty against manufacturing defects only. *Terms & Conditions apply*.Ā
The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused. Warranty claim can be done by contacting our support email, even after Market place return period is over.
RAEGRĀ will either replace the defective product, repair it so it is returned to its original specifications or replace it with a product of same or higher value, if the original product is discontinued.Ā
RAEGRĀ is not responsible for any replacement or cost of such electronic devices or property that comes into contact with RAEGR products. The maximumĀ WarrantyĀ liability is limited to one time replacement.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
Ā
TUDIA Warranty Policy
TUDIAĀ Cases comes with 90 daysĀ Limited Warranty against manufacturing defects only. *Terms & Conditions apply*
This policy is only valid for naturally defected item as that counts as a production error. The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.
If your question was not answered in our support topics, please click here to contact us.
TUDIA is not responsible for any replacement or cost of such electronic devices or property that comes into contact withĀ TUDIAĀ products. The maximum Warranty liability is limited to one time replacement.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
Ā
SCOSCHE Warranty Policy
SCOSCHE Cases comes with 90 daysĀ Limited Warranty against manufacturing defects only. *Terms & Conditions apply*
This policy is only valid for naturally defected item as that counts as a production error. The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.
If your question was not answered in our support topics, please click here to contact us.
SCOSCHE is not responsible for any replacement or cost of such electronic devices or property that comes into contact with SCOSCHE products.The maximum Warranty liability is limited to one time replacement.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
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ZUGU CASE Warranty Policy
ZUGU CASE Cases comes with 1 Year Limited Warranty against manufacturing defects only. *Terms & Conditions apply*
This policy is only valid for naturally defected item as that counts as a production error. The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.
If your question was not answered in our support topics, please click here to contact us.
ZUGU CASE is not responsible for any replacement or cost of such electronic devices or property that comes into contact with ZUGU CASE products. The maximum Warranty liability is limited to one time replacement.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
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RAPTIC by X-Doria Warranty Policy
RAPTIC by X-Doria Cases comes with 1 Year Limited Warranty against manufacturing defects only. *Terms & Conditions apply*
This policy is only valid for naturally defected item as that counts as a production error. The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifiesĀ or misused. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.
If your question was not answered in our support topics, please click here to contact us.
RAPTIC by X-Doria is not responsible for any replacement or cost of such electronic devices or property that comes into contact with RAPTIC by X-Doria products. The maximum Warranty liability is limited to one time replacement.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
Ā
RAEGR Shield by ESR Warranty Policy
RAEGR Shield by ESR comes with 90 days Limited Warranty against manufacturing defects only. Terms & Conditions apply.The warranty does not cover Normal wear and tear, scratches, discoloration/color fade OR defects caused by owner's usage like accidental drops, failure of installation, carelessness by the user, mishandled, altered, modifies or misused. Warranty claim can be done by contacting our support email, even after Market place return period is over.
RAEGR Shield by ESR will either replace the defective product, repair it so it is returned to its original specifications or replace it with a product of same or higher value, if the original product is discontinued.
RAEGR Shield by ESR is not responsible for any replacement or cost of such electronic devices or property that comes into contact with RAEGR Shield by ESR products. The maximum Warranty liability is limited to one time replacement.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
The warranty is applicable for the orders which are purchased only via TekkiTake site and other marketplace with seller name as TekkiTake.
Most Frequently Asked Questions
-
How do I return my package? Do I need to include anything?
Only items purchased Directly from TekkiTake will be eligible for return request.
If the customer had purchased our products from other place please contact them for their own policies.
- Return must be made within 30 days from purchase date
- The Right to Cancellations can be submitted via our online form where your request will be handled urgently.
- Any orders returned and received after 30 days of delivery date are subject to exchange only.
- Refunds are given for the complete cost of the product, minus any shipping charges, as tekkitake.myshopify.com offers free standard shipping on all orders.
For sscreen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 14 days of receiving an item.
If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.
-
I sent in a question to Customer Support, how long will it take to receive a response?
But when there is a large number of emails, we do our best to answer within 2-3 business days.
Our office is open on Monday-Friday 9AM-5PM.
We are closed on Weekends and Holidays observed by the India, so questions submitted after our office hours are replied back on the following 1-2 business day.
If your question was not answered in our support topics, please click here to contact us.
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How do I know which side is the adhesive side for my screen protector?
All brand products screen protectors come with a thin plastic sheet to protect the adhesive side of the protector, and some will have the plastic sheet to protect the front of the screen protector as well.
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I keep getting an error message when I'm trying to complete my order, what should I do?
You are receiving an error message most likely because we were unable to process your order due to credit card transaction error.
Please check the following before you place your order again:
1. Your billing address (Please confirm this with your credit card company)
2. CVC code (This is the 3 digit number on the back of your credit card.)
3. Account holder's name
*For our international customers only: Please check with your credit card company and confirm that international transaction is allowed.
If your question was not answered in our support topics, please click here to contact us.
-
What is TekkiTake India warranty policy?
Please our warranty policy page https://www.tekkitake.com/pages/warranty
If your question was not answered in our support topics, please click here to contact us.
-
Will I be covered for warranty if I buy from an Authorized Partner?
Please speak with a representative from TekkiTake to see what our business policies and warranties are.
If your question was not answered in our support topics, please click here to contact us.
-
Why hasn't my package arrived yet?
INDIA :
Courier Partners like FeDex, Bluedart , Ecom Xpress, Delhivery service usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 areas. This does not include weekends or holidays.
India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays.
If your question was not answered in our support topics, please click here to contact us.
-
What is your policy on lost or delayed packages?
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.
We do not guarantee the delivery time; delivery issue is upon the shipping company, FedEx (or the Post Office of the country).
We will try our best to ship out the purchased item within 1 or 2 Business days.
Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 1:00 pm India Standard Time will be considered placed on the next business day.
If your question was not answered in our support topics, please click here to contact us.
FAQ Topcis
-
Why hasn't my package arrived yet?
INDIA :
Courier Partners like FeDex, Bluedart , Ecom Xpress, Delhivery service usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 areas. This does not include weekends or holidays.
India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays.
If your question was not answered in our support topics, please click here to contact us.
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What is your policy on lost or delayed packages?
If you have not received your order within 15 working days of dispatch (not including Sundays), you must immediately advise Spigen.in Customer Services of the delay/loss. In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by confirmation of non-delivery.
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How do I return my package? Do I need to include anything?
Only items purchased Directly from TekkiTake will be eligible for return request.
If the customer had purchased our products from other place please contact them for their own policies.
- Return must be made within 30 days from purchase date
- The Right to Cancellations can be submitted via our online form where your request will be handled urgently.
- Any orders returned and received after 30 days of delivery date are subject to exchange only.
- Refunds are given for the complete cost of the product, minus any shipping charges, as tekkitake.myshopify.com offers free standard shipping on all orders.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 14 days of receiving an item.
If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.
-
What is TekkiTake India warranty policy?
Please our warranty policy page https://www.tekkitake.com/pages/warranty.
If your question was not answered in our support topics, please click here to contact us.
-
Will I be covered for warranty if I buy from an Authorized Partner?
Please speak with a representative from TekkiTake to see what our business policies and warranties are.
If your question was not answered in our support topics, please click here to contact us.
-
I sent in a question to Customer Support, how long will it take to receive a response?
But when there is a large number of emails, we do our best to answer within 2-3 business days.
Our office is open on Monday-Friday 9AM-5PM.
We are closed on Weekends and Holidays observed by the India, so questions submitted after our office hours are replied back on the following 1-2 business day.
If your question was not answered in our support topics, please click here to contact us.
-
I keep getting an error message when I'm trying to complete my order, what should I do?
You are receiving an error message most likely because we were unable to process your order due to credit card transaction error.
Please check the following before you place your order again:
1. Your billing address (Please confirm this with your credit card company)
2. CVC code (This is the 3 digit number on the back of your credit card.)
3. Account holder's name
*For our international customers only: Please check with your credit card company and confirm that international transaction is allowed.
If your question was not answered in our support topics, please click here to contact us.
